Overview

At Eastern Air Express curiosity and excitement for growth go a long way.  In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers.  Our rich legacy and pioneering spirit are still evident in our team today.  

Our open-hearted attitude, respect for the people we fly with, and our attention to detail is what sets Eastern Air Express apart from its competitors.  Natural curiosity and hunger for wonder are behaviors that make our employees successful.  

General

This is a full-time, FLSA-exempt, position that will report to the Vice President of Miami Operations, works closely with the Director of Operations, and interacts with all departments of the Company. The responsibilities include oversight of the Company’s Flight Attendants and Inflight Management team to ensure the highest level of safety and reliability while also meeting the company’s customer experience expectations. The successful individual is responsible for providing a high level of service and support. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working with all levels of the Company in a fast-paced/dynamic environment.

Responsibilities

• Oversees the baggage operations of the terminal.
• Ensures compliance with all federal, state, and local health, safety, and environmental statutes, regulations, and standards; airlines’ standard operating procedures; and customer and company policies and procedures.
• Oversees all baggage processing operations, from receiving incoming baggage to ensuring all baggage is correctly tagged, sorted, and routed to the appropriate airfield for transport.
• Monitors the luggage storage areas to ensure proper utilization of space and proper storage of customer baggage.
• Maintain supervision of all baggage handlers, ensuring that they are properly trained and qualified and that they are in compliance with the company’s attendance, performance evaluation, and disciplinary procedures.
• Assist passengers with luggage at the airline check-in desk.
• Conduct luggage drop-off and pick-up at aircraft gates for domestic and international flights.
• Place baggage on carousels for loading onto aircraft.
• Sort and load baggage on baggage carts for transportation to and from aircraft.
• Unload baggage from the aircraft and load on flight carts or baggage carts for transportation to the baggage claim area.
• Assure that baggage carts and baggage claim area are kept clean and sanitary.
• Maintain a clean, orderly, and safe work environment.
• Ability to lift and carry up to 70 lbs.
• Ability to walk long distances, be on your feet for extended periods of time, and work on your feet in uncomfortable situations.
• Proven dependability and positive attitude.

Qualifications

• Must be 18 years of age and have a high school diploma, GED or equivalent work experience.

• Basic Computer Skills.
• Must be able to pass all pre-employment testing including drug testing and a physical.
• Ability to safely lift to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts including weekends and holidays.
• You may have to deal with long queues.
• You may be based at a desk or moving around the airport.
• You would have to wear a uniform.
• It can be a busy and sometimes stressful environment.