Employed by Crews People International Ltd (CPIL) working on board Marella Cruises.
Be the heart of unforgettable guest experiences at sea as you navigate everything from intimate celebrations to critical incidents with poise and precision in this dynamic shipboard role.
Please apply as soon as possible, as we expect a high volume of applications for this role. This may lead us to close the vacancy before the application closing date of Friday 12th September.
ABOUT OUR OFFER
- 6-month contract via Crews People International, our contracting partner for seafarers
- Competitive Salary
- Training, travel expenses and uniform is provided
- Accommodation and food are included
- Offer subject to obtaining an ENG1 Medical
ABOUT THE JOB
- Crisis Management & Guest Welfare: Work with Medical and Security Teams as the primary contact during emergencies, assisting guests and potentially accompanying them to shore hospitals when needed.
- Event Planning & Hosting: Coordinate and host various onboard events including vow renewals, tours, seasonal celebrations, and solo traveller gatherings, collaborating with Senior Officers to create memorable experiences.
- Guest Accessibility & Support: Provide expert guidance on ship navigation and port accessibility, ensuring all guests feel supported regardless of their needs or circumstances.
- Onboard Celebration Packages: Manage pre-booked celebration packages, drive revenue through thoughtful service and upselling, while being accountable for sales performance.
- Embarkation, Disembarkation & Safety: Support guest movements during port operations while upholding safety procedures, participating in mandatory crew safety drills and training.
ABOUT YOU
- Service Excellence: Proven experience in customer service, cruise operations, or overseas representation.
- People Skills: Exceptional interpersonal abilities with a confident, positive, and professional manner.
- Organisation: Strong administrative and IT capabilities with excellent organisational skills.
- Resilience: Able to remain calm and effective under pressure, especially during time-sensitive situations.
- Adaptability: Flexible and responsive to evolving guest and company needs.
- Teamwork: Ability to thrive in a diverse team environment with crew of different nationalities.
- Communication: Outstanding communication and conflict resolution abilities with a guest-first mindset.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Please note that this job posting is made on behalf of Marella Cruises. However, Crews People International Ltd. (CPIL) will be the employer of record for this position. While Marella Cruises is involved in the recruitment process, our crewing partner Viking Crew will also have access to candidate data and will be involved in any onboarding activities. All employment contracts, payroll, and employment-related responsibilites will be managed by Crews People International Ltd. (CPIL). By applying for this position, you acknowledge and agree that your employment will be with Crews People International Ltd. (CPIL) and not with Marella Cruises or any TUI Group entity.
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