Closing Date: Wednesday 5.21.2025

Key Responsibilities

• Ensures proper staffing is scheduled for Office Staff.
• Perform general office duties inclusive of, but not limited to filing, answering telephone(s), mail distribution and composing correspondence
• Involved in the interviewing process, conduct performance evaluations, issue disciplinary actions and work with General Manager on final decisions in these areas.
• Keep track of attendance records, monitor lateness/absence/manual miss punches, etc.
• Ensures proper documentation is prepared by staff in order to maintain compliance with the particular airline guidelines, FAA, DOT and other regulatory agencies.
• Interact with authorities, TSA, CBP, Agriculture agents.
• Provide excellent customer service to all customers at the counter and over the phone
• Resolves employees concerns and submits to manager for action.
• Monitor station supply levels and order as necessary.
• Other duties as assigned.

Qualifications

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Must be able to pass a ten-year background check as required by US Customs.
• Must be able to lift and move up to 70 pounds.
• Aviation Industry experiences a plus.
• Must be able to speak, read, and write in English proficiently.
• Valid driver’s license with good driving records
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done primarily outdoors. Must be comfortable working in all weather conditions.
• Must pass an FBI background check and obtain a custom seal.
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).
• Must be able to pass all pre-employment testing, including drug testing and ten-year background check as required by US Customs.

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages, and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials, or waste. The employee occasionally works in high, precarious places.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.