Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Inflight Team within the Customer Experience Division. Responsible for the Inflight Operations Support group in IOC and manages day of departure issues for Inflight. Oversees Inflight operational reliability and coordination with base operations, airport stations/operations, Catering, Flight, and Ops Performance & Analysis. Oversees report submissions for both safety and non-safety related reporting systems.

• Oversee a team responsible for reviewing, distributing, and responding to cabin-related reports, including Flight Attendant Reports, Cabin Discrepancy Worksheets, Corporate Event Reporting System (CERS) submissions, and Cabin ASAP disclosures.
• Maintains departmental oversight and coordination of the departmental Emergency Response plan and represents Inflight in the IOC during an event
• Maintains primary oversight of the Inflight Operations Support group in IOC, which provides 24/7/365 operational support.
• Manages day of departure issues for Flight Service including, but not limited to, any irregular operations event including turbulence, security, misconduct, or a medical incident
• Serves as the liaison with crew scheduling and crew tracking departments to resolve FA issues
• Collaborates with the Critical Incident Response Team to address FAs needs/issues following serious events
• Activates departmental and base responses for incidents 24/7
• Manages the working relationships with various vendors for operational, security, and emergency systems.
• Ensure timely and accurate handling of operational and safety-related reports, partnering with multiple departments for resolution and continuous improvement across catering, cabin appearance, aircraft discrepancies, and safety/self-disclosure processes.
• Performs other projects as assigned

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent training/experience
• 7+ years operational management experience

Preferred Qualifications- Education & Prior Job Experience

• Inflight management experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
• Ability to handle multiple responsibilities
• Ability to be innovative and creative to address workforce issues and proactively prevent problems

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.