Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

As a full-time employee of Contour Airlines:

• You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours.
• You are eligible to receive vested vacation hours. These hours are available to you on January 1^st following your date of hire.
• You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
• You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines’ leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Additional information:

• The starting annual salary for this position is between $80,000.00 and $90,000.00 depending on your prior work experience. Based on your performance, you are eligible to receive an annual increase of up to 2.50 or more.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hrflycontour.com to discuss any specific needs that you may have.

Contour Airlines’ rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Job Responsibilities

• Be the chief representative of Contour Airlines in Chicago O’Hare, representing the organization at all airport functions and fostering strong relationships with multiple business partners.
• Serve as the main point of contact for support of all ORD-based Contour employees.  In addition to Airports, this includes supporting Flight Ops, Inflight, and Tech Ops with any local administrative requests (parking, badging).
• Laise with all Contour commercial airline partners to ensure seamless gating and interline baggage transfers.
• Be the main voice to communicate with the Contour System Operations Control (SOC) in Smyrna, TN.
• Maintain all qualifications and training of the Cross-Utilized Airport Agent position.
• Direct oversight of all Contour Airport Operations and personnel for the Chicago O’Hare operation.
• Oversee functional responsibilities as assigned by the Vice President of Airport Operations, including training and compliance, operational performance, and baggage performance
• Ensure that all airport ground operations comply and operate within current Company policies and Federal Regulations.
• Plan staffing levels. Work with Human Resources to recruit, select, hire, train, and employ an appropriate number of employees.
• Coordination with multiple business partners on staffing levels and performance expectations.
• Laise with the City of Chicago to ensure SIDA badging program and corporate real estate initiatives are successful.
• Maintaining a safe, secure, and legal work environment.
• Provide oversight and direction to employees in accordance with Company policies and procedures and Federal Regulation.
• Developing personal growth opportunities
• Accomplishing staff results by communicating job expectations, planning, monitoring and appraising job results.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development training and opportunities
• Disciplining employees as needed.
• Maintaining quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributing to team effort by accomplishing related results as needed.
• Maintain employee work schedules including assignments, training, vacations, cover for absenteeism and overtime scheduling.
• Maintain weekly input of employee timecards/hours worked for payroll
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Maintain thorough knowledge of the Contour Drug and Alcohol Misuse Prevention Program and complete yearly management training to maintain trained observer status.
• Promptly communicate any event or challenges involving the local operation with Management and/or Corporate Dispatch
• Respond to and take proactive measures to minimize irregular operations and customer inconvenience.
• Completing required reports and audits to satisfy Company and regulatory requirements
• Investigating and analyzing problems [e.g., damage to aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action
• Perform other job-related duties as assigned by leadership.

• Be at least 23 years of age
• Be authorized to work in the United States (non-sponsored/non-visa) and able to travel in and out of the United States.
• Must have a valid driver's license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Possess high school diploma or GED certification.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Able to lift 75 lbs. routinely with or without a reasonable accommodation.
• Experience in aviation or aviation-related education preferred but not required.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.