Summary

Main Responsibilities:

Operations Support

• Responsible for day-to-day operational issues and ensure that aircraft dispatches on time.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders deliver targeted performance outcomes in all operational areas without compromising on safety and security.
• Ensure efficient ground operations e.g. check-in/boarding/ transfer and baggage handling.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders comply with the standards and procedures including the consistent delivery of Scoot’s products and services by conducting regular audits.
• Provide feedback to internal department(s) on any lapse or gap of standards and procedures.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced, minimize complaints and increase number of compliments.
• Liaise and maintain effective communication with all internal / external departments during operational situations to deliver the best outcome for aircraft utilization and passenger management.
• Analyse delay encountered on shift to determine the root cause and prevent recurrence.

Operational Administration

• Conduct operational investigation (Document Irregularities, NTL Handling, Baggage Mishandling, Customer Complains etc.) not limited to other related matters during shifts to determine root cause and preventive measures.

• Follow up on assigned tasks and provide prompt updates in a timely manner according to the specified timeline e.g. tracking, monitoring and updating document irregularities, baggage mishandlings, crew voyage reports, tech crew reports, staff travel matters, customer complains – Sales force etc.

Project Engagement

• Management of projects and ensure goals are achieved in a timely and effective manner.
• Plan and implement the digitalisation journey / technology for passengers to pursue new norms of travel e.g. contactless travel
• Provide timely updates to the team where required.

Other Duties

• Perform any other duties as requested and assigned by Head Office, Section Manager, Manager, Senior Manager.

Requirement

• Willing to work 12 hour rotating shifts, rotating days off, weekends and public holidays.
• Diploma / Degree holder, preferably in aviation or travel related management.
• Candidate with 1-3 years of work experience preferred.
• Candidate with prior work experience in and operational setting preferred.
• Singaporeans/SPR only

Desirable Traits

• Multi-tasking, ability to perform well under stress and high-pressure situations.
• Highly visible and comfortable to be the front face of the airline during flight disruptions.
• Resourceful, tactful and has good communication skill in managing customers and situation on the front-line
• Self-motivated and driven with problem solving mind-set.