Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.

Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.

Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight!

JOB SUMMARY     

The Communications Center Manager manages the day to day responsibilities of the Communications Center with a focus on quality and customer service.  This position is responsible for driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations. This position is also required to assist in making sound operational decisions that affect daily operations.

QUALIFICATIONS 

Education:

• Bachelor’s degree preferred in Communications, Business or a related field preferred. High School diploma or equivalent required
• NAACS Certified Flight Communicator Certificate preferred

 Experience/Requirements:

• Minimum six years as a Communication Specialist/Emergency Medical Services Dispatcher for police, fire or medical dispatch center   
• Experience with CAD systems and knowledge of two-way radio systems
• Four years Managerial experience in EMS or related field strongly preferred
• Exemplary customer service skills with an emphasis on quality 
• Travel by personal or company vehicle throughout LFN’s service area maybe required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements
• Proficient in Microsoft Office Suite
• Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships 
• Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously 

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Ensure productivity standards are adhered to and makes recommendations on employee performance.
• Measure customer service, data entry and accuracy performance 
• Interpret and communicate departmental policies and procedures 
• Maintain schedule and staffing requirements 
• Ongoing training and performance management
• Facilitate weekly Communications Center Management meeting
• Recommend equipment, training and other needs
• Recommend performance improvements
• Monitor time and attendance 
• Create and communicate the schedule in a timely manner
• Ensures consistent and effective use of two-way radio communication and assure radios are in proper working order.
• Promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building.
• Maintains knowledge of flight procedures including flight dispatching, mapping procedures, latitude and longitude computations, and radio communication