West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as the Vice President of Service Hubs at West Star Aviation:

The Vice President serves as the senior executive responsible for the performance, culture, and long-term strategic direction of all Service Hubs. This role holds full accountability for operational excellence, financial results, customer satisfaction, regulatory compliance, and the development of a high-performing, safety-driven organization.

Key Responsibilities
Lead and execute the Service Hubs strategic plan, ensuring alignment with enterprise growth goals, as well as the customers planned growth, and continuously improving operational performance.
Drive profitable growth through disciplined P&L management, operational efficiency, commercial execution of SLA’s, and margin expansion opportunities.
Champion a world-class safety and quality culture within the Business Unit, ensuring a safe and thriving Business Unit operation that complies with all regulatory requirements and adherence to industry’s best practices.
Build, develop, and lead a high-performing leadership team across all locational operations, quality, safety, finance, and HR.
Strengthen customer relationships and deliver exceptional service which meets or exceeds service standards in all Service Hub locations, current & future.
Advance operational capability to meet the needs with capacity planning, investment in people, processes, and technology.
Ensure staffing ratios are appropriately balanced and organized to achieve the company’s strategy for short- term and long-term growth.
Build and nurture a culture of accountability, engagement, and continuous improvement that aligns with the company’s vision, mission and values that focuses on employees and retention.

Qualifications
Bachelor’s degree in Aviation Management, or Business preferred.
10+ years of leadership experience in aviation sales, maintenance or similarly complex, regulated operations, including full P&L responsibility.

Other Requirements
Stay customer focused- build strong relationships that meet or exceed customer expectations.
Execute strategy- seeing ahead to future opportunities and translating into actionable strategic plans.
Strong financial acumen- review and drive financial results / KPIs to make informed business decisions.
Drive accountability- holding self and others accountable to meet goals.
Communicate effectively- develop and deliver multi-mode communications delivering a clear message to different audiences.
Value differences- recognizing the value that different perspectives and culture bring to the organization.
Balances stakeholders- anticipate and balance the needs of multiple stakeholders.