Who We Are!
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com.
About the Opportunity
Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.
The sky is the limit!
What Youll Get to DoCalm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations. Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulationsMaking and changing flight reservations in the computerized reservation systemChecking in passengers and their baggage Calculate and charge any additional fees if applicable Issuing boarding passes, itineraries, and seating assignments as necessary Assist pre-boarding passengers to ensure safe movement to and from the aircraft Provide information on fares, flight schedules and routes in person or over the telephoneFacilitate the safe movement of passengers between aircraft and terminal buildingsOther duties as requiredHours of WorkShift work is required and may include mornings/afternoons, evenings, and weekendsSkills & Experience We Value High school diploma or general education degree (GED) an assetAbility to learn a computerized reservation systemBasic Computer skills (word, excel, office)Knowledge of an airline’s operations an assetMust have exceptional customer service skillsMust be able to work independently or in a team settingAbility to work efficiently and accurately under pressureMust have own transportation to and from workMust be able to obtain and maintain an Enhanced Security Clearance qualification Must be able to attend and complete initial Ground School TrainingPreference given to Inuit Land Claims BeneficiariesInuktitut language considered an asset