NOW HIRING! Customer Service Agent and Ramp Operations

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!!

As a Customer Service Agent, you will be the first point of contact for our passengers, delivering professional, efficient, and friendly service while managing multiple priorities in a fast-paced environment. In addition to your customer-facing responsibilities, you will also support ramp operations, including assisting with aircraft parking, loading, and grooming, ensuring safety and teamwork remain top priorities.

WORK HOURS: Shifts will vary based on operational needs. Shifts may include working weekends.

LOCATION: 188 Airport Rd, Tofino BC

TERM: Casual / Part-time

DEPARTMENT: Ground Operations

COMPENSATION AND BENEFITS: Competitive wage, flight perks (including buddy passes, discounts at local restaurants and partner organizations, uniform, staff events and much more!

Responsibilities and Expectations

• Help maintain a strong culture of safety through strong communication with team members and in practice
• Aircraft marshalling aircraft in calm and adverse weather conditions
• Loading aircraft and communicating load distribution with flight crew
• Grooming interior and exterior of all aircraft
• Aircraft parking, moving and organization
• Strong work ethic with a focus on customer service
• Greet guests and respond to enquiries
• Make reservations for a variety of scheduled flights, day trips, and air freight services.
• Passenger check-in (including baggage handling) and processing a variety of accepted payments
• Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).

• Other general counter duties as required

Qualifications/Assets

• Superior customer service skills – willing to take service to a higher level
• Positive attitude and ability to work well within a team
• Strong communication skills
• High level of awareness in an active environment

• Ability to multi-task and prioritize assignments in a fast-paced environment
• Demonstrated computer knowledge and experience working in a Windows based platform
• Ability to lift heavy baggage (23 kg/50 lbs)
• Ability to work flexible schedules including evenings, weekends, and holidays and able to work in all weather conditions

• Aviation experience a plus
• Fluency in multiple languages is an asset

ABOUT HARBOUR AIR GROUP

Harbour Air is North Americas largest seaplane airline, a quintessential west coast experience offering up to 300 daily scheduled flights, charters, and scenic tours showcasing British Columbia’s coast and beyond. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. With around 500 employees and a fleet of 45 aircraft, Harbour Air serves 14 coastal communities in BC and Seattle, USA. The airline became the world’s first and only fully carbon neutral airline and is strongly committed to being an industry leader on sustainable initiatives mitigating climate impact. Operating the worlds first fully electric aircraft is a testament to the phenomenal teamwork and culture that exist at Harbour Air. For more information, please visit www.harbourair.com.

APPLY NOW: Apply using the appropriate link.

DEADLINE: Open until filled

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email jobsharbourair.com and we’ll work with you to meet your accessibility needs.