• Responsible for fostering and maintaining relationships with customer accounts.  
• Acts as the primary point of contact for customers and serves as a liaison between internal teams and customers.
• Monitors customer accounts and proactively identify opportunities to provide additional support.
• Interacts with technical staff to help customers solve complex problems effectively.
• Effectively communicates with customers via email, phone, and in person.
• Reviews and interprets customers' purchase orders, repair orders, and other instructions. 
• Generates projects and provides accurate information to shop personnel.
• Responsible for creating and managing sales orders in Aerotrac system.
• Monitors and manages customer orders from inception to completion.
• Generates quotes and estimates in Aerotrac for projects and sales orders.
• Provides customers with accurate cost estimates, status reports, and technical information as required. 
• Effectively communicates with members of other departments including Production, Quality, Logistics, and others as required.
• Plans and coordinates the arrival and departure of customer’s goods.      
• Actively engages with continuous improvement education and training and professional/personal development in alignment and uses technology to find ways to streamline and improve work processes.
• Travels to meet with new and current customers and to attend industry events.
• Confers with the supervisor to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
• Attends all safety and health training, as required, in a timely manner.
• Works when scheduled and complies with company attendance policy.
• Works overtime as required.
• Observes and practices all safety procedures and personal policies (e g Safety-glasses, ear plugs, face shields etc.)
• Other duties as assigned.

Work Conditions:

Works in an office environment and frequently subjected to the plant area with moving machinery and loud noises.   

Our competitive benefits package include: 

• Three weeks of vacation 
• 10 Paid Holidays
• 401(K) plan that includes an employer matching program (up to 4%)
• Medical Plan
• Telemedicine Program
• Identity Theft Prevention Program
• Dental and Vision (company paid benefit for employee coverage) 
• Short Term and Long-Term Disability (company-paid benefit)
• Basic Life/AD&D (company paid benefit / 2x base salary amount) 
• Voluntary - Supplemental Life/AD&D coverage options
• Spouse & Child Life coverage options 
• Flexible Spending Account (Medical & Dependent Care options) 
• Employee Assistance Program (company-paid, includes three free counseling sessions) 
• And more!

• Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions 
• Ability to travel up to 25%
• Excellent written and verbal communication skills.
• Proficiency in using Microsoft products and Aerotrac system.
• Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software.
• Must be able to maintain an effective working relationship with, and among co-workers and supervisors.
• Must be able to work with little or no supervision and take initiative.
• Must be able to use applied knowledge to formulate positive solutions to problem situations.
• Must be able to apply common sense.
• Must be able to effectively read, write, and communicate in English.
• Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs. 
• Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
• Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally.
• Must be able to see within the normal range of vision with or without corrective lenses.
• Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
• Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed.

• Other duties as assigned.

• Must be at least 18 years old or older and a High School Diploma or GED is required.
• Minimum three (3) years of customer service / account management experience is required. 
• Previous experience in an aviation business development / sales environment is preferred. 
• Bachelor’s degree or Associate degree in Business or related field is a plus.  
• Ability to travel and obtain a valid passport.
• Must have a valid driver’s license and be insurable through the company’s insurance carrier.   
• Must pass a criminal background check and pre-employment drug screen. 

TEL Staffing complies with regulations enforced by the EEOC. TEL Staffing is a drug-free workplace.

This position may be Direct-Hire or Temp-to-Hire. No benefits are offered during the Temp period.