Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The BenOps Analyst is a member of the Benefits team within the People organization and will be responsible for ensuring the timely and accurate posting of payroll deductions for 100,000+ team members enrolled in various American Airlines domestic and Canadian benefit plans. This role will actively interface with Payroll, Payroll IT, Benefits Delivery/Administration, Benefits Audit & Controls, and AA’s external benefits administrator or other vendors to support operational excellence and delivery of positive team member experience as it relates to benefits payroll deductions.

• Review benefits related deduction preview files for accuracy
• Identify, research, and resolve discrepancies through collaboration with the benefits administrator and Payroll to ensure accurate application of deductions to team member paychecks
• Review benefits related payroll production files and approve payroll processing for benefits deductions
• Review and resolve payroll deduction issues; identify and request appropriate adjustments, manual check or special payments as they relate to team member benefits
• Support testing for payroll or HRIS system changes as they impact benefit deductions
• Validate annual enrollment vendor files, year-end payroll deductions, and new plan year benefit deductions to ensure accurate application of updated premium rates
• Identify, recommend, and help implement process improvements to payroll validation process
• Represent the Benefits department during events at various locations such as Annual Enrollment meetings, testing, and benefits roadshows (travel may be required)
• Produce ad-hoc reporting and/or participate in special projects, as needed, to support company and department initiatives
• Must be willing to work some late nights and weekends to support the payroll calendar or other deliverables

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in relevant field
• 3 years minimum Benefits and/or Payroll experience

Preferred Qualifications - Education & Prior Job Experience

• Prior payroll and HRIS systems support experience with strong user skills to support multiple benefits programs within the payroll, HR, and benefits systems
• Strong working knowledge of benefit plans
• Proven intermediate to advanced knowledge of Microsoft Excel, with the ability to manage large volumes of data
• Prior experience with vendor, payroll, or systems interface files
• Must have strong working knowledge of other Microsoft Office software, including Outlook, Word, and PowerPoint; knowledge of MS Access beneficial
• Familiarity with interpreting and practically applying labor agreement requirements in a payroll, HRIS, or benefits system or process a plus
• Prior experience with HEC, SuccessFactors/Employee Central, and Alight a plus

Skills, Licenses & Certifications

• Detail-oriented with strong organizational skills and the ability to multi-task and effectively prioritize work, with emphasis on accuracy, timeliness, and operational excellence
• Ability to independently research issues using strong analytical and problem-solving skills
• Strong interpersonal skills required with the ability to effectively communicate with multiple levels of internal and external partners to achieve common goals
• Effective team player with the ability to collaborate, as well as work independently
• Must meet strict deadlines, with the ability to adapt in a fast-paced, changing, and complex benefits and payroll environment
• Self-motivated individual with the passion and desire to obtain additional knowledge and experience across multiple areas of the organization

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.