At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Administrator and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
As an Administrator in our Crew Connect Services department, you will be responsible to review and provide a comprehensive administration support required for coordinating department section functions and ensuring the smooth day to day operation of the department. This role is typically focussed on the update and maintenance of administration databases and/or systems. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer and applications is at a more advanced level and somewhat frequent.
In this role, you will:
- Ensure administrative work undertaken complies with quality standards and is in accordance with department procedures, standards and policy.Provide a comprehensive admin systems support service including data entry, maintenance, update and support of relevant databases and in house equipment. Record transactional data in appropriate systems and produce reports as required. Collate, analyse, archive and retrieve data / information when necessary.
- Handle customer/employee requests, actioning transactions and queries in a timely manner and actively seek feedback to provide a high level of service with admin related queries. Obtain and disseminate information from relevant sections if not available.
- Provide comprehensive support in maintaining, issuing and tracking supplies, basic fixtures, fittings, and facilities utilisation to ensure safe operation where applicable.
- Conducts a biannual review of access to the Cabin Crew Portal and Crew Pulse.
- Timely administration and publishing of KiS, Portal and Pulse content as per the SLA and KPP Governance.
- Updating Cabin Crew leave assignment on the internal systems in line with departmental guidelines and approvals.
- Supporting and responding on any leave related queries from different stakeholders such as Cabin Crew Management, Crew Connect, Network Operations and HR
- Supporting regular Cabin Crew leave training sessions virtually and in person.
- Generating and publishing relevant reports as required by business
